Summary

A service may show as completed in a report but not on the invoice or receipt.

What Is Happening

Staff may have marked the service complete after the receipt was made, such as after the pet checked out. Receipts are point-in-time snapshots. They do not change after Gingr creates them. For example, if a service was still incomplete on 3/7/15 when the receipt was made, the receipt does not show the service marked complete on 3/10/15.

How to Fix It

Fix a Past Invoice or Receipt

If staff did not mark the service complete, it is not on the invoice. Void the items or invoice and re-create the reservation.

Prevent This in the Future

If staff may not always mark services complete before checkout, or you do not mark services complete at all, change your settings to allow charges for incomplete services. Customers are then charged at checkout for all services they reserved, unless the service is canceled. This applies whether or not the service is marked complete. See Allow Charges for Incomplete Services.

Related Articles

• How to Allow Charges for Incomplete Services How-To
• Create an Additional Service How-To
• Additional Services Settings Field Guide Reference