Gingr Support is here to help you get answers and resolve issues as efficiently as possible. This article explains the best ways to reach our Support team and how to choose the option that will get you help the fastest.

How to Get Help Quickly

For most questions and issues, Messaging or Email are the fastest and most effective ways to reach our Support team. These options allow you to share details, examples, and screenshots in one place, giving our team the context needed to resolve your request without unnecessary back-and-forth.

Phone support remains available for limited situations where a real-time conversation is required.

In order to contact our support team through messaging or submit a request using our ticket form, you'll need to be logged into either your Gingr app or the Gingr Support Site. 

Before You Reach Out

To help us assist you more quickly, please include:

• What you were trying to do and what happened instead

• Any relevant dates, customers, pets, or reservations

• Screenshots or screen recordings when possible

• Steps taken before the issue occurred

Clear details upfront help reduce follow-up questions and speed up resolution.

Ways to Contact Support

Messaging Support (Recommended)

Best for: Most questions, troubleshooting, and requests.

Messaging is the primary way to contact Gingr Support and is designed to get your request to the right specialist as quickly as possible. A virtual assistant helps gather key details at the start so a support agent has the full context when reviewing your message.

You do not need to remain online. Your conversation stays open, and a support agent will respond when hands-on help is needed.

How to start a message:

From the Gingr App

1. Select the ? (Help) icon.

2. Choose Get Support.

3. Select the chat bubble in the bottom right corner to start a message.

Messaging is available daily during support hours. Responses may be asynchronous, depending on request volume and complexity.

Phone Support

Best for: Time-sensitive or blocking issues when messaging or email are not sufficient.

Phone support is available during business hours for situations that require immediate, real-time discussion. For most requests, Messaging or Email will result in faster and more thorough support.

Phone numbers:

• US and Canada: 833-614-4647

• UK: +44 8000 554591

Hours:
Monday through Friday, 5:00 am to 6:00 pm Mountain Time
(excluding holidays and scheduled internal staff meetings)

Email

Email is a reliable way to contact Gingr Support and works well for questions, troubleshooting, and requests that may require review or follow-up. It allows you to share detailed context, examples, and attachments so our team can fully understand your request.

You can submit an email request at any time via our ticket form directly in your Gingr app or sending us an email at support@gingrapp.com 

How to Submit a Request

From the Gingr App

1. Select the ? (Help) icon.

2. Choose Get Support.

3. Select Submit a Request in the top left corner of the screen.

A support agent will review your request and follow up as soon as possible during support hours.

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