Article Details
Summary
This glossary lists terms, or "Gingr lingo," you will see in your Gingr app and what they mean.
Terms
| Additional Service | Any secondary service you can add to a Reservation Type. Examples are Treats, Playtimes, and Baths. |
| Additional Service Option | Another level of service you can add to an Additional Service. This could be specialty shampoos for grooming services, upgrades to standard services, or handling fees. |
| Agreements | Legal contracts you have customers sign to protect you in emergencies or unexpected events. |
| Animal Form | The registration form that collects all information about an animal connected to an Owner's account. |
| Appointment | A stay at your facility that must be scheduled for a specific day and time with a particular employee. Examples are Grooming and Private Training. |
| Appointment Card | The appointment card puts all the information a specialist needs about a pet in one place. Appointment cards show in places such as the Dashboard, Calendar Details, Manage Services, Service by Date Report, Animal and Owner profiles, and the shopping cart. If a scheduled service is assigned to a reservation for the current date, it shows on the Appointment Card. Otherwise, a history of scheduled services shows for the future. |
| Areas | A top-level way to organize the rooms where your kennels (Lodgings) are housed. For example, you may have Room A with kennels 1 to 10 and Room B with kennels 11 to 20. |
| Dashboard | The main landing page in Gingr. It has tabs for managing who is arriving, leaving, and staying at your facility. |
| Employee Notes | A feature for keeping thorough and accurate records of what happens in your facility. Employee Notes are connected to specific pets and owners. Like Incidents, they are hidden from customers. |
| Estimate | The estimated total for a future or current reservation or appointment. It gives you a total based on the booking parameters. The total can change before checkout. You can also apply prepayments directly to an Estimate. |
| Groups | Groups control which parts of your Gingr app Users can access. You assign Users to a Group that manages their app permissions. This includes access to communicating with customers, applying discounts, and viewing financial reports. |
| Hours of Operation | A feature to set your drop-off and pick-up hours for each reservation type. You can also set your facility to be closed on specific days or schedule special hours for specific reservation types during a date range. |
| Icons | Visual symbols for various things. You can connect icons to Animals or Owners and customize them to show behaviors, medical issues, or other important information. |
| Incidents | Any major event you need to record for an animal. Use it if an animal gets hurt, hurts another animal or a person, or damages facility equipment. Incidents recorded in Gingr are hidden from customers. |
| Invoice | The receipt provided after an animal checks out and revenue is collected. Invoices are itemized and let the business refund a payment if needed. |
| Lead Form | The form connected to the Contact Us feature in your customer portal. You can customize the information it collects and use it to measure interest from prospective customers with the Website Embedding features. |
| Lodgings | The specific kennels or runs animals stay in, housed within an Area. You can view lodgings with the Lodging Calendar. |
| Open Line Items | A shopping cart feature that lets you create a custom line item on an invoice. Use it to add fees at the last minute or give discounts. |
| Owner | A human customer. |
| Owner Form | The registration form that collects all information about an Owner. |
| Package | A prepaid set of credits for a specific service. For example, you can set up a 10-credit Daycare package where each credit checks out a Daycare service. With packages, you can build a discount into the total the customer pays for the credits. |
| Pet | An animal customer connected to an Owner. |
| Pricing Rules | A feature that automates fees and discounts applied to Reservation Types. These can include multiple pet discounts, extended stay discounts, unaltered fees, and late check-out or early check-in fees.
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| Report Cards | A feature that gives customers updates on their pets while they are checked in. Reports can include pictures and videos and can be emailed or texted to the customer. |
| Reservation | A stay of one or more days at your facility, with drop-off and pick-up hours set on the Hours of Operation page. Examples are Daycare, Boarding, and Board & Train. |
| Reservation Form | A customizable form that collects extra information each time a specific reservation type is requested or booked. |
| Reservation Type | A top-level service that can be booked. This could be Daycare, Boarding, Grooming, or Private Training. |
| Run Cards | Customizable, printable documents that show all the information about a pet's stay. They are made to hang on the pet's run. |
| Shopping Cart | A page for checking out reservations and appointments. You also use it to sell retail items and packages. |
| Specialist | Employees or users you can schedule to perform specific services by appointment, such as groomers and trainers. Specialists can also have commission attached automatically to the services they complete. |
| Subscriptions/Memberships | Like packages, but set up to collect revenue and give out credits automatically on a set schedule. |
| User | Your employees. Set up each employee with their own User account to log in to your Gingr app. |
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