As a leader in pet-care software, Gingr is dedicated to providing our customers with the most positive support experience possible. This article provides details on how to reach our support team via email, live chat, and phone, as well as recommendations on which channel to use depending on the type of request you need help with. 

Helpful Hints

• Our standard support hours are 5am to 6pm Mountain time 7 days a week.
   
  • Live chat support is available to all customers from 5am-6pm Mountain time 7 days a week.
    
    
  • Phone support is available for customers in the US, Canada, and UK from 5am-6pm Mountain time Monday through Friday.
    
    
• In order to contact our support team through live chat or submit a request using our ticket form, you'll need to be logged into either your Gingr app or the Gingr Support Site. 
  
  
• When contacting our support team, always provide as much information as possible, including specific examples (owner/pet name, invoice, dates, etc.), a detailed description of your question or issue, and any relevant screenshots or recordings. This helps us address your request as quickly as possible! 

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