Our standard support hours are 5am to 6pm Mountain time 7 days a week.

• • Live chat support is available to all customers from 5am-6pm Mountain time 7 days a week.
    
    
  • Phone support is available for customers in the US, Canada, and UK from 5am-6pm Mountain time Monday through Friday.

In order to contact our support team through live chat or submit a request using our ticket form, you'll need to be logged into either your Gingr app or the Gingr Support Site. 

When contacting our support team, always provide as much information as possible, including specific examples (owner/pet name, invoice, dates, etc.), a detailed description of your question or issue, and any relevant screenshots or recordings. This helps us address your request as quickly as possible! 

Phone

Phone support is best-suited for speaking with an agent for quick how-tos, troubleshooting, or to discuss a complex request that can be more easily clarified through a conversation. 

Phone support is available for customers in the US, Canada, and UK from 5am-6pm Mountain time Monday through Friday, excluding holidays and scheduled internal staff meeting times. 

The phone number for customers in the US and Canada is 888-503-4647. Customers in the UK can reach us at +448000554591.

Email

Email is best-suited to request system updates or research, inquire about multiple topics, or ask more in-depth questions that may require extra time, all with a target reply time of 24 hours or less. This is also a great option when you need to notify us of an issue or ask a question and don't have time to chat or call.

The best way to send us an email request is to submit our ticket form directly from within your Gingr app.

1. Navigate to the ? icon in the upper right.
   
   
2. Select Get Support.
   
   
3. Select Email Request.
   
   
4. Fill out all fields and provide a description of your request.
   
   
   
5. Submit.

You can also reach us via email by sending a direct email to support@gingrapp.com. 

Live Chat

Live chat is best-suited for a quick question or request on one topic when a response is needed in real-time. 

Chat support is available from 5am-6pm Mountain time 7 days a week, excluding holidays and scheduled internal staff meeting times. 

We recommend using live chat from a PC or Mac.

Warning:  The chat will disconnect if the screen is exited on a mobile device.

1. Navigate to the ? icon.
   
   
2. Get Support at the top of your Gingr app.
3. Click on the Live Chat option.

Related Resources

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• Support Guidelines Reference
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