Gingr Support is here to help you get the most out of the platform. This article covers how to reach our support team through messaging, email, or phone, and which option to use based on your request.

Helpful Hints

• Our standard support hours are 5am to 6pm Mountain time, 7 days a week.
  • Messaging support is available to all customers from 5am–6pm Mountain time, 7 days a week.
  • Phone support is available for customers in the US, Canada, and UK from 5am–6pm Mountain time, Monday through Friday.
• To contact our support team through messaging or submit a request using our ticket form, you'll need to be logged into either your Gingr app or the Gingr Support Site.
• When you contact our support team, share as much detail as possible, including specific examples (owner/pet name, invoice, dates, etc.), a description of your question or issue, and any relevant screenshots or recordings. This helps us help you faster.

Topics

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