How to Contact Gingr Support

Article Details

Summary

This article shows you the fastest ways to reach Gingr Support: messaging, email, or phone, depending on your request.

You'll need:

To be logged into the Gingr app or the Gingr Support Site
Any relevant details on hand: what you were trying to do, related dates, customers, pets, or reservations, and screenshots or recordings if you have them

To message Support (recommended for most requests):

Select the ? (Help) icon in the Gingr app.
Select Get Support.
Select the chat bubble in the bottom right corner to start a message. A virtual assistant gathers a few key details up front so an agent has context when they respond. You don't need to stay online, and responses may be asynchronous depending on request volume.

To email Support:

Select the ? (Help) icon in the Gingr app.
Select Get Support.
Select Submit a Request in the top left corner, or email support@gingrapp.com directly. A support agent reviews and follows up during support hours.

To call Support (for time-sensitive issues):

Call 833-614-4647 (US and Canada) or +44 8000 554591 (UK), Monday through Friday, 5:00 am to 6:00 pm Mountain Time.