Reservation Types for Checkout Surveys

For each reservation type, you can designate how frequently a survey should send, and how soon after check-out the survey should send. Navigate to Left-hand Navigation: Admin » Reservation Types & Services Configuration. Edit any reservation type by selecting the applicable Booking Category, selecting the Reservation Type, then clicking "Edit Settings". Checkout Survey settings will be in the Communication Options settings.

In the panel that appears, find Email Survey Minutes After Checkout and Email Survey Every Number of Reservations.

Email Survey Minutes After Checkout

• Set the number of minutes after check-out you want the survey to send. If you want to do something like 24 hours, multiply 24x60 and enter the result. The minimum is 120 minutes and the maximum number of days is 7 (10080 minutes).

Email Survey Every Number Reservations

• This controls how frequently survey emails will be sent.
  
  
  • 0 will make the survey send on the first reservation, but never again
    
    
  • 1 or leaving the field blank will make the survey send every reservation
    
    
  • a number such as 5 will make the survey send on the first reservation, then on the 5th, 10th, 15th reservations, etc.

Be sure to save your changes by clicking the blue "Save" button in the panel.

Next Steps

Please proceed to Step 3: Set the Survey Trigger Alert Threshold.

Related Resources

• Set Up Checkout Surveys Process