Summary

The Survey Trigger Alert Threshold setting controls two things:

• Whether the customer gets a custom message after they submit the survey form. You can link them to review sites, such as Google Reviews or Yelp.
• Whether designated users in your app get notifications for negative survey feedback.

The number matches the values on the range sliders on your survey form. Keep the ranges on the sliders the same, such as 1 to 10. For example, set the threshold to "5". If a customer rates a slider 5 or lower, the customer does not get the custom message. The designated employees get a notification that negative feedback was given.

Steps

1. Go to Left-hand Navigation: Admin » Checkout Survey.
2. Enter a number in the Survey Trigger Alert Threshold field.

   

Next Steps

Go to Step 4: Set Up Check Out Post Survey Text.

Related Articles

• Set Up Checkout Surveys Process