Set the Survey Trigger Alert Threshold

The Survey Trigger Alert Threshold setting controls two things:

• Whether the customer receives a custom message after submitting the survey form, where you can optionally link them to review sites (like Google Reviews or Yelp!).
  
  
• Whether designated users in your app receive notifications for negative survey feedback.

Navigate to Left-hand Navigation: Admin » Checkout Survey.

The number correlates with values on the range sliders on your survey form. This is why it's advised to keep the ranges on the sliders consistent (i.e. 1-10). If you set the number for Survey Trigger Alert Threshold to "5" and a customer leaves a rating on a slider that is 5 or less, that customer will not receive the custom message upon submitting the form, and the designated employees will receive a notification letting them know negative feedback was given.

Next Steps

Please proceed to Step 4: Set Up Check Out Post Survey Text.

Related Resources

• Set Up Checkout Surveys Process