Summary

After a customer submits the survey form, a panel with text shows. This happens as long as the customer did not enter any value below your Survey Trigger Alert Threshold (see Step 3: Set the Survey Trigger Alert Threshold). This is a good place to put links to review sites.

Steps

1. Go to Left-hand Navigation: Admin » Checkout Survey.
2. If you have more than one location, select the location. You can set custom text for each location.
3. Write your text.
4. To add a link, highlight the text and select the link button.
5. Enter the URL for the link.
6. Optionally, choose to open the link in a new window or tab.

   

Next Steps

Go to Step 5: Designate Users Who Receive Negative Feedback Notifications.

Related Articles

• Set Up Checkout Surveys Process