Summary

This article shows admins how to choose which user groups get notifications for negative survey feedback (see Step 3: Survey Trigger Alert Threshold).

Steps

1. Go to Left-hand Navigation: Reports & More » Groups.

2. Select a user group in the Groups column.

3. Turn on the "Notification: Negative Survey Feedback" permission.

This permission can be local, which means only the location the feedback was for gets the notification. It can also be global, which means a notification shows at all locations when a customer leaves negative feedback.

Related Articles

• Set Up Checkout Surveys
• Step 3: Survey Trigger Alert Threshold
• Step 6: Edit the Survey Email Template