Designate Users Who Receive Negative Feedback Notifications

User groups in your app can receive notifications for negative feedback (see Step 3: Survey Trigger Alert Threshold). To turn this on for users, navigate to Left-hand Navigation: Reports & More » Groups. Click on any of the user groups in the Groups column and turn on the "Notification: Negative Survey Feedback" permission.

This permission can be local to only the location where the feedback was for or can be global, meaning a notification will display at all locations when a customer leaves negative feedback.

Next Steps

Please proceed to Step 6: Edit the Survey Email Template.

Related Resources

• Set Up Checkout Surveys Process