Once a deposit is paid, there are three options on where that money can go. It may be consumed at check out, refunded, or forfeited. When a reservation is canceled, it can either be refunded or forfeited.

When you forfeit a deposit, this consumes the collected deposit towards the charge as a payment, which can be viewed on the Revenue by Date report for that day. A new invoice with a "forfeit deposit" line item charge will appear on the owner's account with the respective payment. Once the forfeit is complete, the charge can be left as-is, or it can be refunded, such as to store credit (see the bottom of this article).

Before You Begin

Notice: If you refund or forfeit a deposit on a reservation you will not be able to re-collect it.

Forfeit a Deposit

1. Navigate to Left-hand Navigation: Reservations » Deposits.
   
   
2. Choose your location.
   
   
3. Select either the Canceled Reservations Pending Resolution or the Paid Deposits from the Deposit Type dropdown menu.
   
   
4. Select Generate.
   
   
5. Choose the X icon to Forfeit Deposit.
   
   
6. Review the pop-up and confirm your action by clicking OK.

Important: There is no email sent to the customer when you manage deposits. You may view and print a receipt.

Related Resources

• Reservation Deposits Topic Outline
• Deposit Management Overview Reference
• Collect Deposits How-To
• Manage Deposits of Requested Reservations How-To
• Apply Deposits at Checkout How-To
• Refund a Deposit How-To
• Convert a Deposit to Store Credit How-To