Article Details
Summary
Gingr has a personal notifications page to keep you updated on actions by pet parents and staff users. You can customize the types of notifications you get. They include new reservation requests, canceled reservations, waitlist openings, and more.
For apps with many locations, notifications can be global, which means they show at all locations. If a notification is not global, it only shows at the relevant location. For example, if New Customer Registration has the global toggle off, only the location where the owner set their home location gets a notification. If it is on, all locations get the notification.
What This Does
| Permission | Description | Helpful Hint |
| Customer Portal | ||
| New Customer Registration | If on, users in this group get a notification when a new customer completes the online registration form. | |
| Customer Updated Record | If on, users in this group get a notification when a customer updates their record. | |
| New Online Retail Order Received | If on, users in this group get a notification when an online retail order is received. | |
| Employees & Schedules | ||
| New Appointment Scheduled for Me | If on, specialist users in this group get a notification when an appointment is made for them. | |
| Schedule Published | If on, users in this group get a notification when a schedule is published. | |
| Files & Records | ||
| New Owner Uploaded File | If on, users in this group get a notification when a customer uploads a file on the customer side of the app. | |
| New Email File | If on, users in this group get a notification when a file is received at the @shots.pet email address. Select the notification to open the Owner Files Report. There you can manage the attachment. | |
| General Communications | ||
| Bounced Email | If on, users in this group get a notification when emails to customers bounce, meaning they cannot be delivered. | |
| Incoming SMS | If on, users in this group get a notification when an incoming SMS is received. | This only applies if your app uses the Two Way SMS integration. |
| Owners & Pets | ||
| New Incident Report | If on, users in this group get a notification in Gingr when an Incident Report is created. | |
| Negative Survey Feedback | If on, users in this group get a notification when a customer leaves survey feedback below the threshold you set. | |
| New Lead Received | If on, users in this group get a notification when a lead form is submitted. They also get one when an existing customer fills out the Contact Us page on the Customer Portal. | See this article for more information. |
| Customer Arrival | If on, users in this group get a notification when a customer arrives at the facility. A pet parent triggers it by selecting "I'm Here" on a Gingr PreCheck form or replying "HERE" to a text message from your facility. | Edit SMS templates, like the Ready for Pickup SMS template, to tell customers to reply with HERE when they arrive. Then staff can meet them outside. |
| Packages & Subscriptions | ||
| Subscription Failed Payment | If on, users in this group get a notification when a payment on a package subscription fails and when a subscription is canceled. | This only applies to apps that use integrated credit card processing and package subscriptions. |
| Reservations & Appointments | ||
| Reservation Request Blocked for Expired Immunizations | If on, users in this group get a notification when a customer tries to request a reservation online and is denied because immunization records are expired or missing. | Staff only get this if the Admin » System-Wide Setting "Require valid immunization records before customers can request reservations" is on. |
| New Reservation Request | If on, users in this group get a notification when a customer submits a reservation or appointment request. | |
| Cancelled Reservation | If on, users in this group get a notification when another user cancels a reservation. | |
| Undo Check In | If on, users in this group get a notification when another user undoes a check-in on a reservation. | |
| Deposit Request Email Sent | If on, users in this group get a notification when a customer is sent an email asking them to pay their deposit. | |
| Reservation Added to Wait List | If on, users in this group get a notification when a customer is added to the wait list. | |
| Opening for Wait List | If on, users in this group get a notification when a reservation is canceled and a wait-listed reservation exists for the same dates. | |
| Reservation Deleted | If on, users in this group get a notification when a reservation is deleted. | |
| Service Pending Scheduling | If on, users in this group get a notification when a service is added to a reservation with no scheduled date or time. | |
| Group Class Enrollment Request | If on, users in this group get a notification when a customer requests enrollment in a group class. | |
| Gingr PreCheck Form Edited | If on, users in this group get a notification when the customer edits the PreCheck form. | Select the notification to see the edits. A yellow highlight marks each edit. |
| Gingr PreCheck Form Submitted | If on, users in this group get a notification when the customer submits the PreCheck form. | |
Related Articles
- Notifications Center Topic Outline
- Manage How Users Receive Notifications How-To
- Differences Between Global and Local Notification Settings Reference
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