Apply Membership Benefits to Reservations (How-To)

Article Details

Summary

This article shows staff how membership benefits apply to reservations and how to adjust them at checkout. Member Pricing and Reservation Credit Benefits make booking and checkout faster for you and pet parents.

Before You Begin

You'll need:

  • An active membership with benefits set up, such as Member Pricing and Reservation Credits.

Membership credits may follow specific Pricing Rules based on the reservation type. If you use credits for a different reservation type, they follow the rules of that reservation type.

Steps

Apply Member Pricing Benefits

  1. Open the reservation estimate.

  2. Check the eligible items. Member Pricing Benefits apply to them automatically.

    A reservation estimate with Member Pricing Benefits applied to eligible items.

If you remove a benefit manually, it does not stay in the shopping cart. You can add it back manually.

If you add items to the cart, Member Pricing applies to any eligible new items.

Apply Reservation Credit Benefits

  1. Go to Quick Checkout and apply the credits from the dropdown menu. You can also open the Shopping Cart for the reservation.

    The Quick Checkout screen with the dropdown menu for applying credits.

  2. Check the shopping cart. Credits apply automatically if they are eligible.

  3. If a balance remains after credits apply, finish the payment in the shopping cart.

    The shopping cart showing the remaining balance after credits are applied.

Pet Parent Portal

Pet parents do not need to take any extra steps to use their membership benefits.

  • Member Pricing Benefits apply automatically to eligible items in booking estimates.

  • Reservation Credit Benefits apply during checkout.

Warning: These benefits currently cannot be used for packages or retail items in the pet parent portal. If this applies, an alert appears in the shopping cart. The alert tells the pet parent to contact the business for help.

Adjust benefits manually

You can change membership benefits during checkout as needed.

The shopping cart with options to add or remove membership benefits.

  1. To add a missing pricing or credit benefit, add it in the shopping cart.

  2. To remove a benefit that does not apply, remove it in the shopping cart.

    The shopping cart with the option to remove a membership benefit.

Check the final invoice

The final invoice shows all applied membership benefits. If you need to correct a benefit after checkout, you can void it. See Void Items or Invoices for more information.

The final invoice listing the applied membership benefits.

Related Articles

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.