I want to continue using the existing Packages and Subscriptions feature instead of using the new Memberships feature. Am I required to use the new Memberships feature?

• Adopting the new Memberships feature is entirely optional. However, it's important to note that Memberships offer unique features and functionalities that are not available with Packages and Subscriptions. Therefore, utilizing Memberships could provide significant advantages for your business compared to relying solely on Packages or Subscriptions.

I do not want to capture acknowledgment of Terms and Conditions when enrolling a pet parent in a Membership. Can we turn off this feature?

• This feature is mandatory and Cannot Be Disabled. Capturing acknowledgment of the Terms and Conditions is an essential component in compliance with credit card regulations. 

I want to pause a Membership for a specific pet parent. How do I do that?

• It is not possible to pause Memberships. To stop automatic membership payments, you must cancel the Membership. 

I want pet parents to enroll in Memberships on their own. How do I set that up?

• Currently, pet parents can only enroll in Memberships through the business portal. The ability to enroll in Memberships directly via the pet parent portal will be introduced in a future release, with the timeline yet to be determined.

Related Resources

• Memberships Feature Overview
• Set Up New Memberships Process
• Membership Enrollment Topic Outline
• Convert a Recurring Package Subscription to a Membership How-To
• Set Up $0.00 Membership How-To
• Edit Existing Memberships How-To
• Delete or Disable a Membership Type How-To
• Memberships System-Wide Settings Reference
• Membership Billing & Payments Topic Outline
• Track Memberships Revenue Topic Outline
• Manage Memberships from Owner Profile Topic Outline
• Automatic Email and Notifications for Memberships Topic Outline
• Membership Renewal Reference
• Memberships Report Reference