Summary

This article answers common admin questions about the Memberships feature, from whether to use it to where signed agreements are stored.

Do I have to use the new Memberships feature instead of Packages and Subscriptions?

No. Memberships are optional. Memberships also have features that Packages and Subscriptions do not offer. Using them could give your business real advantages.

Can I turn off Terms and Conditions acknowledgment when I enroll a pet parent in a Membership?

You usually must capture acknowledgment of the Terms and Conditions. For $0 memberships, you can make signature collection optional.

• Set this on the Financial tab of the Membership wizard.
• If you turn it off, you can still send agreements by SMS or show them on a signature tablet. A signature is not required to enroll.
• For any membership with a rate greater than $0, a signature stays required. Credit card processing rules require it for auto-recurring charges.

Can I pause a Membership for a pet parent?

No. You cannot pause Memberships. To stop automatic membership payments, cancel the Membership.

How do I let pet parents enroll in Memberships on their own?

Pet parents can enroll in memberships in the Customer Portal and the Gingr for Pet Parents app. To set this up:

1. Go to Admin > Portal Customization.

2. Enable Allow Membership Purchases from the Portal.

3. In the Membership setup module, set each membership to "Enabled On Pet Parent Portal".

Pet parents then see a Shop Memberships tile in the Shop tab of the Customer Portal. There they can do these things:

• View details.
• Select a billing start date.
• Add or update a payment method.
• Review the membership benefits.
• Sign agreements.

Do pet parents get their membership discounts online?

Yes. Membership special pricing benefits apply automatically in the cart when pet parents shop for packages or retail online. This works in the Customer Portal and the Gingr for Pet Parents app. Discounts apply the same way they do in the Business Portal.

• Note: Membership credit benefits, such as day care credits or service credits, are not applied at online checkout. You apply these credits at reservation checkout. After checkout, the invoice shows the credits the customer has left.

Where do I find membership agreements after they are signed?

Gingr stores signed agreements in both the Business Portal and the Customer Portal:

• Business Portal: Go to Pet Parent Profile > Agreements tab. You see all signed agreements for that owner.

• Customer Portal: Pet parents go to Account tab > Waivers & Agreements. Agreements are split into Unsigned and Signed tabs.

Related Articles

• Memberships Feature Overview
• Set Up New Memberships Process
• How to Set Up a $0.00 Membership