Memberships Report (Reference)

Article Details

Summary

The Memberships Report shows all memberships in your system, both active and canceled. Use it to track membership status, renewals, and reservation activity for pet parents.

What this does

The report lists every pet parent with an active or canceled membership. A pet parent with more than one membership appears more than once.

Key Features

  • Filtering & Sorting: Use the filters at the top to customize your results.

    The filters at the top of the Memberships Report.

  • Cancel Memberships: Select the red "X" to cancel an active membership.

    The red X button used to cancel an active membership.

  • View Owner Profile: Select the owner's linked name to open their profile.

    An owner's name linked to their profile in the report.

  • Export to CSV: Download the report data to analyze it elsewhere.

    The Export to CSV button on the Memberships Report.

  • +Add to Campaign: Target specific pet parents for marketing and communication.

    The Add to Campaign button on the Memberships Report.

Report Output

Settings Description
Actions Select the action button to view the membership's details and history or cancel an active membership.
Owner Shows the pet parent's first and last name. Select the linked name to open the Owner Profile.
Membership Name Lists the type of membership. You can sort or filter by membership type.
Purchase Location Shows where the membership was purchased. You can sort or filter by location.
Enrollment Date Shows when the membership was first purchased. You can sort by date or filter by a date range.
Last Renewal Date Shows the most recent renewal date. You can sort by date or filter by a date range.
Last Renewal Status Shows whether the membership is Current or Past Due. It is blank if no renewal has happened yet. Use it to follow up on failed payments.
Next Renewal Date Shows the upcoming renewal date. It is blank if the membership is canceled. You can sort by date or filter by a date range.
Next Renewal Status Shows whether the membership is Active or Canceled. Use it for marketing campaigns that target specific groups.
Last Reservation Date Shows the last time the pet parent had a reservation. Use it to study visit frequency.
Next Reservation Date Shows the pet parent's next scheduled reservation. It is blank if there is none. Use it to track future engagement.
Canceled Date Shows the date the membership was canceled. It is blank if the membership is still active.

Tips and Tricks

  • Use Filters Wisely: Find at-risk members by filtering Last Renewal Status → Past Due. Track new sign-ups with Enrollment Date.

  • Identify Engaged Customers: Compare Last & Next Reservation Dates to spot frequent visitors for upselling or loyalty rewards.

  • Follow Up on Cancellations: Filter by Canceled Date. Then use +Add to Campaign to send win-back offers.

  • Track Renewals Proactively: Watch Next Renewal Date and Last Renewal Status to prevent revenue loss.

  • Export for Custom Insights: Use Export to CSV to analyze trends and membership performance outside of Gingr.

Where to find it

Go to Reports & More » Reports » Memberships in the left-hand navigation.

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