Summary

This article explains how membership billing and payments work in Gingr, including renewal cycles, payment processing, and key points to know.

How Membership Billing Works

Renewals

Memberships renew automatically. You must cancel a membership to stop future charges.

Payment Method

Gingr saves the initial payment method from enrollment and uses it for future renewals.

First Payment

If a pet parent buys a membership outside the set billing schedule, the first payment is pro-rated.

Enrollment Banners

Your membership settings decide whether a banner shows on the enrollment page. This applies when you enroll a pet parent outside the renewal cycle (weekly, monthly, or annually).

• A yellow banner shows how many benefits are available at the time of purchase.

• Another banner blocks the purchase if no benefits are available in the billing cycle.

Related Articles

• Membership Billing Schedules and Renewal Cycles Reference
• Manage Membership Payment Failures How-To
• Pro-Rated Membership Charges How-To