Summary

The Membership Renewal Reminder email tells pet parents about an upcoming annual renewal 7 days before the renewal date. It helps reduce failed payments and surprise charges.

What this does

Important: The system processes membership renewals once per day to prevent multiple messages from being sent.

Gingr sends automatic emails to pet parents for membership renewal events. It also sends internal notifications to staff.

Membership Renewal Reminder Email

• When is it sent? 7 days before the renewal date.
• Who receives it? Only pet parents with annual memberships. This reminder is not sent for weekly or monthly memberships. You cannot turn it off, to keep payment processing compliant.

Other Membership Emails for Pet Parents

• Membership Enrollment: Sent when a pet parent enrolls in a membership.
• Membership Receipt: Sent when a membership renewal payment goes through.
• Membership Failed Payment: Sent when a payment attempt is declined.
• Membership Renewal Reminder: Sent only for annual memberships.

Where to find it

Find these email templates on the Admin > System Email page.

Related Articles

• Understanding Membership Emails and Notifications
• Membership Renewal Reference
• Memberships Feature Overview