Article Details
Summary
Email templates can contain variables. A variable is a phrase inside { }. Gingr swaps each variable for the right information when it sends the email to your customer.
What This Does
Important: You can use only the variables listed at the top of an email template in that template.
| Variable | Translates As | Helpful Hint |
| {first_name} | The customer's first name. | |
| {last_name} | The customer's last name. | |
| {animal_name} | The pet's name. | |
| {start_date} | The start date and start time of the reservation. |
If the start time of a slot-based appointment is 12:00 AM, the start time does not show in this variable. You can give slot-based appointments a specific start time when you book them from the redesigned New Appointment page. See Slot-Based Appointments. |
| {end_date} | The end date and end time of the reservation. |
If the end time of a slot-based appointment is 12:00 AM, the end time does not show in this variable. You can give slot-based appointments a specific end time when you book them from the redesigned New Appointment page. See Slot-Based Appointments. |
| {reservation_type} | The name of the reservation type. | |
| {services} | Any additional services and service options added to the reservation. | |
| {vaccination_expiration_date} | A list of the pet's required vaccinations and their expiration dates. | |
| {location_name} | The name of your business, as set in your Location settings. | |
| {location_address_1} | The first line of your location's address, as set in your Location settings. | |
| {location_address_2} | The second line of your location's address, as set in your Location settings. | |
| {location_city} | Your location's city, as set in your Location settings. | |
| {location_state} | Your location's state or region, as set in your Location settings. | |
| {location_zip} | Your location's zip or postal code, as set in your Location settings. | |
| {location_phone} | Your location's phone number, as set in your Location settings. | |
| {location_fax} | Your location's fax number, as set in your Location settings. | |
| {location_email} | Your location's email address, as set in your Location settings. | |
| {location_hours} | Your location's hours, as set in your Location settings. | |
| {total_cost} | A total for the reservation. It does not include automated discounts or added services. | Do not use this variable if you have automated discounts set up in your app. |
| {opt_out_url} | A link the customer can select to opt out of more automated emails. | |
| {action_url} |
Changes based on the email or SMS it is in:
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| {cancel_url} | A button the customer can select to cancel their reservation. | |
| {confirm_url} | A button the customer can select to confirm their reservation. | |
| {cancellation_reason} | The cancellation reason chosen when the reservation is canceled or rejected. | |
| {total} | The total amount of an invoice. Add a currency sign before this variable, such as ${total}. | |
| {deposit_amount} | The total amount of a reservation's required deposit. | |
| {paid_amount} | The amount a customer already paid toward a reservation's required deposit. | |
| {balance_remaining} | The unpaid amount of a reservation's deposit. | |
| {report_card_title} | Not in use right now. Do not use it. | |
| {reservation_type_custom_text} | The custom email text you wrote when you set up the reservation type or service. See Add Custom Text to Reservation Email Templates. | To set up this text, go to Left-hand Navigation: Admin » Reservation Types and Services Configuration. Edit a reservation type and change the Email Custom Text field. |
| {created_at} | The date and time a report card or employee notification was created. | |
| {username} | The name of the employee being emailed. | |
| {subject} | The subject or subjects of the employee notifications in the email. | |
| {task} | The name of a task added to an employee's To-Do list. | |
| {estimate_url} | In any reservation email template, a link to the reservation's estimate. | Use {action_url} for the estimate link in the Reservation Estimate email template. Use {estimate_url} in other reservation templates. |
| {service_dropoff_times} |
The drop-off times for an additional service. Drop Off Times is a free-text box. For example, you can write "Please arrive about 15 minutes before the start time listed above" or "Drop Off Between 8 am-11 am." |
Enter these times on the service: Left-hand Navigation: Admin » Reservation Types and Services Configuration » Select a Reservation Type » Open the Settings for a Service » Communication Options » Drop Off Times. |
| {class_name} | The name of a group class. | |
| {class_description} | The description of a group class, with text formatting and images. | |
| {package_name} | The name of the package. | |
| {package_price} | The price of the package. | |
| {class_dates} | A bulleted list of all class dates, with start and end times. | |
| {first_class_start} | The date and start time of the first class. | |
| {last_class_end} | The date and end time of the last class. | |
| {current_balance} | The customer's balance in dollars. It shows whether the balance is a credit or money owed. | For example, "$100.00 credit" or "$100.00 owed." |
| {reservation_dropoff_times} | A free-text field for specific drop-off times set by reservation type. | Set this up at Left-hand Navigation: Admin » Reservation Types & Services Configuration. |
| {start_billing} | A package's billing start date. | |
| {end_billing} | A package's billing end date. | |
| {evaluation_passed_categories} | All booking categories with a passed evaluation. |
Related Articles
- System Email Feature Overview
- Email Template Content Guide Reference
- Customize Email Templates How-To
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