Cancel a Reservation or Appointment (How-To)

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Summary

You can cancel a reservation that has not checked in. You can cancel an upcoming reservation or appointment from several places in the app.

If any reservation has deposits, you must forfeit or refund them.

To run a report on cancellation reasons, go to Left-hand Navigation: Reports & More » Reports » Cancellations.
To edit the cancellation reasons on the list, go to Left-hand Navigation: Admin » Cancellation Reasons.

If a pet was expected today but the owner called to cancel, you can cancel from the Expected section.

Go to the Expected section.
Select the X button in the Actions column. A window opens with a list of cancellation reasons.
Select the right cancellation reason.
Select Cancel with Reason. You can also select Cancel with No Reason.

Go to the Owner or Animal Profile.
Select the Reservations tab.
Select the Actions drop-down menu next to the reservation or appointment you want to cancel.
Select Cancel Booking. A window opens with a list of cancellation reasons.
Select the right cancellation reason.
Select Cancel with Reason. You can also select Cancel with No Reason.

Go to Left-hand Navigation: Calendar » Facility Calendar.
In the Week or Month view, find the date of the reservation you want to cancel. This shows all reservations for that day.
Find the reservation you want to cancel. You can use the search bar to filter by reservation type, pet, or owner.
Select the Actions drop-down menu next to the reservation or appointment.
Select Cancel Booking. A window opens with a list of cancellation reasons.
Select the right cancellation reason.
Select Cancel with Reason. You can also select Cancel with No Reason.

Select the service you want to cancel.
Select Details. The appointment details open.
Scroll to the bottom of the details pop-up.
Select Cancel Appointment. A window opens with a list of cancellation reasons.
Select the right cancellation reason.
Select Cancel with Reason. You can also select Cancel with No Reason.