Summary

This article shows admins how to turn on the Membership Failed Payment notification for staff user groups. Staff get an alert when a membership payment fails.

Important: The system processes membership renewals once per day to prevent multiple messages from being sent.

Important: The Membership Failed Payment notification goes only to users in a group with the notification turned on.

Steps

1. From the left-hand navigation menu, select Reports & More > Groups.

   

2. Select the Notifications tab. The Notification Center opens.

   

3. Decide which user groups should get membership notifications. For example, choose staff who need to know about failed payments.

4. In the Memberships & Subscriptions section, find the group you want to change. For example, find "Admin Team" or "Customer Support".

5. Check the box for Membership Failed Payment. This notifies staff when a membership payment fails. Your change saves automatically.

   

6. Confirm the group has the right permission to receive notification alerts.

7. (Optional) Test the notification. Process a membership payment with a declined card, or trigger a failed payment event by hand.

8. Check the inboxes of the staff in that group. They should see the notification.

Related Articles

• Understanding Membership Emails and Notifications
• Memberships Feature Overview
• Membership Billing & Payments Topic Outline