Automatic email communications are sent to pet parents based on membership-related events, and internal notifications are triggered for staff members.

Important: The system processes membership renewals once per day to prevent multiple messages from being sent.

Notification Center (Staff Notifications)

Staff members will receive internal notifications for:

• Failed Payment – Triggered when a membership payment attempt is unsuccessful.

 Important: The Membership Failed Payment notification is only sent to users in a group with the notification enabled. 

Step 1: Access Admin Settings

• From the left-hand navigation menu, select Reports & More > Groups.
  
  
  
  
• Select the Notifications tab.
  
  

Step 2: Identify User Groups

• Within the Notification Center, identify the user group(s) who should receive membership notifications (e.g., staff members who need to be alerted for failed payments or renewal reminders).

Step 3: Enable Membership Notifications

• In the Memberships & Subscriptions section, find the group you want to modify (e.g., “Admin Team,” “Customer Support,” etc.).
• Look for the group and check the boxes to enable them:
• Membership Failed Payment – Notifies staff when a membership payment fails.
• Changes are saved automatically.

Step 4: Confirm Notifications

• After enabling the notifications, verify the selected group has the appropriate permission to receive notification alerts.

Step 5: Test Notification Delivery (Optional)

• To confirm notifications are working as expected, consider testing by processing a membership payment with a declined card (or by manually triggering a failed payment event).
• Check the relevant staff inboxes to ensure they receive the notification correctly.

Related Resources

• Memberships Feature Overview
• Set Up New Memberships Process
• Membership Enrollment Topic Outline
• Convert a Recurring Package Subscription to a Membership How-To
• Set Up $0.00 Membership How-To
• Edit Existing Memberships How-To
• Delete or Disable a Membership Type How-To
• Memberships System-Wide Settings Reference
• Membership Billing & Payments Topic Outline
• Track Memberships Revenue Topic Outline
• Automatic Email and Notifications for Memberships Topic Outline
• Membership Renewal Reference
• Memberships Report Reference
• Membership FAQs