View Membership Benefits & Usage History from Owner Profile (How-To)

Article Details

Summary

This article shows staff how to view a pet parent's membership details, benefits, and usage history from the Owner Profile.

Steps

  1. Open the Owner Profile.

  2. Select the Memberships tab.

    The Memberships tab on the Owner Profile.

  3. Find the list of all active and canceled memberships.

    The list of active and canceled memberships on the Memberships tab.

  4. Find the membership you want to review.

  5. Select the blue info (i) button. The membership details open.

    The blue info button next to a membership.

  6. Review the Details tab. It summarizes membership benefits and billing details.

    The Details tab showing membership benefits and billing details.

  7. Select the History tab. It summarizes payment and usage history.

    The History tab showing payment and usage history.

  8. Open the Membership History dropdown. You can view:

    • Payment history (purchases and renewals)

    • Member Pricing Benefits usage

    • Reservation Credit Benefit usage

    The Membership History dropdown listing payments and benefit usage.

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