Summary

This article explains how membership renewal works in Gingr for admins. Memberships renew on their own, do not expire unless you cancel them, and cannot be paused. Gingr collects payments on the billing schedule you set.

Before You Begin

You'll need:

• Memberships with renewal cycles and billing schedules that match your business policies.
• An active payment method on file for each pet parent, to avoid failed payments.

Billing Schedule and Renewal Cycles

How Renewal Works

• All memberships renew automatically and do not expire.
• You cannot pause a membership. Cancel it to stop recurring payments.
• Gingr collects payment at enrollment. It uses the same card for all renewals unless you update it.

Renewal Attempt Timing

• Renewal attempts happen at 12:00 a.m. on the scheduled renewal date.

Renewal Cycles

You can set memberships to renew on these cycles:

• Weekly:
  • Renews every 7 days from the enrollment date.
  • You can also set a renewal day of the week.
• Monthly:
  • Renews on the 1st or 15th of the month, as you set it up.
  • Renews on the same date as the purchase. Some dates do not exist in the next month, such as the 31st. In that case, the renewal happens on the last day of the month.
• Annually:
  • Renews on January 1st, April 1st, July 1st, or October 1st, as you set it up.
  • Renews on the same date each year. If a member buys on February 29th, the renewal moves to February 28th in years that are not leap years.

Benefit Settings

When you set up memberships, you choose when benefits expire:

• On Renewal:
  • Benefits from the last period expire right away when the membership renews.
• After # of Days:
  • Benefits stay valid for a set number of calendar days after purchase.
  • Example: A weekly membership gives benefits for 10 days after purchase. Select After # of Days and enter 10 in the settings.

Renewal Process

Gingr renews memberships on its own, based on the renewal cycles and billing schedules you set. Gingr collects payments, updates benefits, and handles failed payments in a set process.

Successful Payments

• Closed Invoice: Gingr processes the payment and adds benefits to the pet parent's account. It also emails a receipt automatically.
• Membership Receipt Email: This system email confirms the payment and includes invoice details.

Failed Payments

• If the first attempt fails, Gingr retries up to 5 times over 4 days.
• During this time, you can update the pet parent's card on file to fix the problem.
• Open Invoice: If the payment is not fixed after the 5th attempt, Gingr removes the benefits. The membership stays active for the next renewal cycle.

Example Scenarios

Weekly Renewal:

• A member buys a membership on a Friday. The renewal happens the next Friday.

Monthly Renewal (1st of the Month):

• A member buys a membership on January 20th. Benefits are prorated, and the next renewal is February 1st.

Annual Renewal:

• A member buys a membership on February 29th. The next renewal is February 28th in years that are not leap years.

Customer Communications

Gingr sends automatic emails so pet parents know about their memberships:

• Membership Enrollment Email: Sent at enrollment. It includes a link to the Membership Terms & Conditions.
• Membership Renewal Reminder Email: Sent 7 days before renewal, for annual memberships only.
• Membership Receipt Email: Sent when a membership invoice is paid.
• Membership Failed Payment Email: Sent for each failed payment attempt.

You can watch membership payment events in the Memberships Report or the Memberships tab on the owner profile.

Related Articles

• Membership Billing & Payments Topic Outline
• Automatic Email and Notifications for Memberships Topic Outline
• Memberships Report Reference