Summary

If your facility offers discounts, such as multi-pet or extended stay, or charges fees, such as late pick-up, verify them. This article gives examples of common discounts and fees to check.

Important: If any pricing is wrong, contact your Onboarding Specialist or the Support Team.

Before You Begin

Warning: Verify prices before you go live and any time you change pricing or pricing rules. Gingr cannot be held liable for charging customers incorrectly. If something is wrong, contact your Onboarding Specialist or Customer Support right away.

• Once an invoice is processed through the shopping cart, you cannot change the charges. If you make a mistake or need to change pricing rules, void and re-create the reservation. See How to Void Items or Invoices.
• No two facilities price the same way. Know all your pricing structures. They may include exceptions, compounding rules, rules that do or do not change base rates, and more. Check the total you want to charge a customer in each case.

Steps

Multiple-Pet Pricing Rules

If your facility gives discounts or fees based on the number of pets in a family, verify each pet count. Whether pets share lodging may change the discount, depending on your settings.

Notice: Multi-pet discounts are always split equally among all pets. For example, a 20% discount for the second pet with 2 pets in a family gives each pet 10% off.

This example compares one, two, and three pets:

Check-In and Check-Out Time Rules

Some rules change pricing by time of day or time at the facility. Your rules may be based on start or end time, hours of operation, or the difference between start and end time.

This example charges no fee for pick-up before 11 am, a set fee after 11 am, and a higher fee after 3 pm:

After-Hours Rules

If you charge fees for drop-off or pick-up outside your hours of operation, you likely have automated pricing rules. To verify these fees, select Override Hours below the time selector to pick after-hours times.

You control hours of operation at Left-hand Navigation » Admin » Hours of Operation. Before you override, you can only pick your recurring hours of operation. After you override, you can pick any time in your System-wide Default Start and End Times. See Hours of Operation.

This example verifies after-hours fees for a facility that charges for early or late drop-off and pick-up:

Extended Stay Rules

If your pricing rules depend on length of stay, verify that they start at the right number of reservation units. These rules might change the base rate, such as 10% off the whole stay. They might also act as a final rate change, such as 1 night free on a 10-day stay.

This example gives different percentage discounts for 5, 10, and 20-day stays:

Day of Week Rules

If you charge fees or give discounts based on the day a pet arrives or leaves, check your day-of-week rules.

This example charges fees for weekend start and end dates:

Peak Dates

Some facilities charge peak date pricing around holidays or other busy times. You set these up for each reservation type on its own. A rule may charge one fee for each unit of reservation, so one fee for an overnight boarder. It may charge by calendar date, so two fees for a boarder staying one night. See Peak Dates.

This example charges peak rates per unit of reservation around the holidays:

Lodging Transfer Rules

Some facilities charge different amounts for different kennel or lodging sizes or types. They may keep a pet checked in under a reservation type that does not match the lodging type, and still charge a higher or lower rate for the lodging. Your Onboarding Specialist or Customer Support likely helped set this up. Make sure it charges as you expect.

First, go to Left-hand Navigation » Admin » Manage Areas & Lodgings. Confirm each lodging has the right type. Note whether the system-wide setting "Lodging last day reservation" is on. It controls whether customers are charged for their last day.

This image shows where you can see the Lodging Type for each lodging:

Next, book pets into a lodging type that does not match the reservation type's usual costs:

Next Steps

Go to Verify Tax Settings.

Related Articles

• Price Verification Process
• Verify Pricing Rules How-To
• Generate Estimates to Verify Reservation Pricing How-To