There are various ways to charge for appointment-based services and additional services. Some facilities have a base rate for the reservation type as well as charges for the additional service. Some keep the reservation base rate $0 and only charge for the additional service. Others may also use service options to add on other charges like adding nail grinding to a bath additional service. 

You need to have an understanding of how you would like invoices to be displayed to customers and what charges suit your needs. 

Appointment-based services commonly have variable pricing, so keep in mind these estimates are only looking at the base rates for the reservation, additional service, and service options. There is an optional toggle to "Automatically charge last checked out service price?" which will cause the system to remember the pet's last service price for the same additional service. 

Here is how you can review your additional service pricing from Left-hand Navigation » Admin » Reservation Types & Services Configuration to see what your default pricing is:

Important: If any pricing is incorrect, be sure to reach out to your Onboarding Specialist or our Support Team for assistance. 

Before You Begin

Warning: It is imperative that your facility completes price verification prior to going live and anytime pricing or pricing rules are updated. Gingr cannot be held liable for instances of incorrectly charging customers. If something is incorrect please reach out to your Onboarding Specialist or Customer Support immediately. 

• Once an invoice is processed through the shopping cart, charges cannot be adjusted. If you make a mistake or need to alter pricing rules, you will need to void and re-create the reservation. See our article on How to Void Items or Invoices for more information.
  
  
• There are countless ways a facility may manage their pricing and no two are alike. It is important that you are familiar with all of your facility's pricing structures. This might include exceptions to some rules, compounding rules, rules that do or don't modify base rates, and many more nuanced details. Be mindful of the total amount you wish to charge a customer under specific circumstances. 

Generate Appointment Estimates

1. Navigate to Left-hand Navigation » Reservations » New Appointment.
   
   
2. Select the pet, reservation type, and service type.
   
   
3. If your service is time-based, you will also need to select a time.
   
   
4. Select $ Generate Estimate on the bottom right corner of the screen.
   
   
5. Select $ Generate Estimate in the popup once more to see the cost of the appointment. 
   

Please note that you must enter a service price and any applicable service options for an accurate total. Pricing rules associated with the selected Reservation type will also be calculated. 

Next Steps

Proceed to Verify Package, Group Class, and Retail Item Pricing.

Related Resources

• Price Verification Process
• Review Location Default Rates How-To
• Verify Pricing Rules How-To
• Generate Estimates to Verify Reservation Pricing How-To
• Verify Discounts and Fees How-To
• Verify Tax Settings How-To
• Verify Package, Group Class, and Retail Item Pricing How-To