If your facility offers discounts such as multi-pet or extended stay, or charges fees like late pick-up fees, you will need to verify those items as well. You will find examples of common discounts and fees below.

Important: If any pricing is incorrect, be sure to reach out to your Onboarding Specialist or our Support Team for assistance. 

Before You Begin

Warning: It is imperative that your facility completes price verification prior to going live and anytime pricing or pricing rules are updated. Gingr cannot be held liable for instances of incorrectly charging customers. If something is incorrect please reach out to your Onboarding Specialist or Customer Support immediately. 

• Once an invoice is processed through the shopping cart, charges cannot be adjusted. If you make a mistake or need to alter pricing rules, you will need to void and re-create the reservation. See our article on How to Void Items or Invoices for more information.
  
  
• There are countless ways a facility may manage their pricing and no two are alike. It is important that you are familiar with all of your facility's pricing structures. This might include exceptions to some rules, compounding rules, rules that do or don't modify base rates, and many more nuanced details. Be mindful of the total amount you wish to charge a customer under specific circumstances. 
  
  

Multiple-Pet Pricing Rules

If your facility provides discounts or fees based on the number of pets in a family, you will need to verify each number of pets is correct. Keep in mind that whether or not they share lodging may change the discount depending on your settings. 

Notice: Multi-pet discounts are always split among all pets equally. For example, if you provide a 20% discount to the second pet and have 2 pets in a family, then each pet will get 10% off. 

Here is an example of checking your multi-pet discounts, where you can see that one, two, and three pets are all compared:

Check-In and Check-Out Time Rules

There are several rules that can affect pricing depending on time of day or amount of time present at the facility. Keep in mind that your pricing rules may be based on start or end time, hours of operation, or the difference between start and end time.

Here is an example where a facility charges no fee if picking up before 11 am, charges a set amount for picking up after 11 am, and a higher amount if picking up after 3 pm:

After-Hours Rules

If your facility charges fees for dropping off or picking up before or after your hours of operation, you will likely have some automated pricing rules for this. When verifying your fees, you will need to click Override Hours below the time selector to select after-hours times.

Please note that your hours of operation are controlled under Left-hand Navigation » Admin » Hours of Operation. Before clicking to override, the only selectable times will be your recurring hours of operation. After clicking to override, you will be able to select any time in your System-wide Default Start and End Times. For more information see our article on Hours of Operation. 

Here is an example of verifying after-hours fees for a facility that charges for picking up or dropping off before or after their regular hours:

Extended Stay Rules

If your facility has pricing rules based on a pet's length of stay, you will need to verify that it is kicking in based on the number of units of reservation. Keep in mind these rules might modify the base rate (i.e. provide 10% off the whole stay) or act as a final rate modifier (i.e. provide 1 night free on a 10-day stay). 

Here is an example where the facility provides different percentage discounts for 5, 10, and 20-day stays:

Day of Week Rules

If your facility charges fees or provides discounts based on the day a pet arrives or departs, you will need to check on your day-of-the-week rules. 

In this example, the facility charges fees for weekend start and end dates:

Peak Dates

Some facilities charge peak date pricing around the holidays or other busy times of year. Keep in mind these are configured for each reservation type independently. It may be configured to charge one fee for each unit of reservation (so one fee for an overnight boarder) or by calendar date (two fees for a boarder staying one night). For more information see our article on Peak Dates. 

In this example, the facility charges peak rates per unit of reservation around the holidays:

Lodging Transfer Rules

Some facilities charge different amounts for different kennel/lodging sizes or types. They may wish to keep the pet checked in for a reservation type that doesn't match with the lodging type, while still charging a higher or lower rate because of the lodging assignment. Your Gingr Onboarding Specialist or a Customer Support agent likely would have helped set this up, however, it is important that you ensure this is charging as you expect. 

You will first want to review your lodging types Left-hand Navigation » Admin » Manage Areas & Lodgings to ensure that each lodging is configured to be the correct type. Additionally, make note if the System-wide setting "Lodging last day reservation" is on, as this will control if customers are charged for their last day. 

Here is where you can view what Lodging Type each lodging is assigned to:

Next, you will try booking pets into a lodging type that doesn't match with the reservation type's typical costs:

Next Steps

Proceed to Verify Tax Settings.

Related Resources

• Price Verification Process
• Review Location Default Rates How-To
• Verify Pricing Rules How-To
• Generate Estimates to Verify Reservation Pricing How-To
• Verify Tax Settings How-To
• Generate Estimates to Verify Appointment Pricing How-To
• Verify Package, Group Class, and Retail Item Pricing How-To