Summary

Facilities charge for appointment-based services and additional services in different ways. Some have a base rate for the reservation type and charges for the additional service. Some keep the reservation base rate at $0 and only charge for the additional service. Others use service options to add charges, such as nail grinding added to a bath service.

Know how you want invoices to show to customers and which charges suit your needs.

Appointment-based services often have variable pricing. These estimates only look at the base rates for the reservation, additional service, and service options. An optional toggle, Automatically charge last checked out service price?, makes Gingr remember the pet's last price for the same additional service.

To see your default pricing, go to Left-hand Navigation » Admin » Reservation Types & Services Configuration.

Important: If any pricing is wrong, contact your Onboarding Specialist or the Support Team.

Before You Begin

Warning: Complete price verification before you go live. Do it again any time you update pricing or pricing rules. Gingr cannot be held liable for charging customers the wrong amount. If something is wrong, contact your Onboarding Specialist or Customer Support right away.

• You cannot adjust charges after an invoice goes through the shopping cart. If you make a mistake or need to change pricing rules, void and re-create the reservation. See How to Void Items or Invoices.
• Every facility sets up pricing in its own way. Know all of your pricing structures. These can include exceptions, compounding rules, and rules that do or do not change base rates. Think about the total amount you want to charge a customer in each case.

Steps

1. Go to Left-hand Navigation » Reservations » New Appointment.
2. Select the pet, reservation type, and service type.
3. If the service is time-based, select a time.
4. Select $ Generate Estimate in the bottom right corner of the screen.
5. Select $ Generate Estimate in the pop-up to see the cost of the appointment.

   

You must enter a service price and any service options for an accurate total. Gingr also calculates pricing rules linked to the selected reservation type.

Next Steps

Go to Verify Package, Group Class, and Retail Item Pricing.

Related Articles

• Price Verification Process
• How to Generate Estimates to Verify Reservation Pricing How-To
• Verify Tax Settings How-To