Summary

Memberships need an integrated payment processor, such as Gingr Payments or CardConnect. This article explains how memberships use payment methods and how to view billing details after enrollment.

Payment Methods for Memberships

Integrated Payment Methods

• Memberships require an integrated payment processor such as Gingr Payments or CardConnect to handle transactions.
• Membership payments, including renewals, use the pet parent's primary card on file automatically.
• If a pet parent's primary card on file does not match the business's integrated payment processor, Gingr prompts them to update their payment method.

$0.00 Memberships

• A $0.00 membership lets you set up and grant benefits without payment processing. This is for businesses not using integrated payments.
• These memberships let you manage pet parent benefits while you handle any outside billing manually.

Adding or Updating Payment Methods

• Pet parents with one or more cards on file can choose their preferred card during enrollment.
• If a pet parent selects a card other than the primary card, it becomes the primary card for all future renewals.
• Pet parents or staff can add or update payment methods from the Owner Profile.

Viewing Billing Details

View the Next Billing Date

1. Go to Owner Profile > Memberships.
2. Find Next Renewal. It shows the next date the membership will auto-renew.

   

View the Billing Details

1. Select the blue icon 'i' beside the membership you want to view.
2. Scroll to the bottom of the pop-up window. You can see the amount the membership was purchased for, the renewal period, the payment method used, and when the benefits will expire.

   

   

Related Articles

• What Are Memberships?
• Membership Billing & Payments
• Set Up New Memberships