This article will guide you through the process of canceling a pet parent’s membership from their Owner Profile. Canceling a membership will stop future renewals but does not automatically refund payments.

Cancel Memberships

1. Navigate to the Owner Profile.
   
   
2. Select on the Memberships tab to view all active and canceled memberships.
   
   
   
   
3. Locate the membership to be canceled and select the red X (Cancel) button.
   
   
   
   
4. In the pop-up confirmation window, select 'Confirm Cancellation'.
   
   
   
5. Verify the cancellation:

• The membership will now show a Canceled status in the Memberships tab.
• Benefits will be removed based on the membership's policy.

Additional Information

• Refunds: Canceling does not issue a refund. Refunds must be processed separately.
  
  
• Reactivating Memberships: Once canceled, a membership cannot be reactivated. A new membership must be purchased.
  
  
• Reporting: Canceled memberships are reflected in the Membership Report and Revenue by Date Report.
  
  

Related Resources

• Memberships Feature Overview
• Set Up New Memberships Process
• Membership Enrollment Topic Outline
• Convert a Recurring Package Subscription to a Membership How-To
• Set Up $0.00 Membership How-To
• Edit Existing Memberships How-To
• Delete or Disable a Membership Type How-To
• Memberships System-Wide Settings Reference
• Membership Billing & Payments Topic Outline
• Track Memberships Revenue Topic Outline
• Automatic Email and Notifications for Memberships Topic Outline
• Membership Renewal Reference
• Memberships Report Reference
• Membership FAQs