Cancel Memberships from Owner Profile (How-To)

Article Details

Summary

This article shows staff how to cancel a pet parent's membership from the Owner Profile. Canceling stops future renewals. It does not refund payments.

Steps

  1. Open the Owner Profile.

  2. Select the Memberships tab. All active and canceled memberships appear.

    The Memberships tab in the Owner Profile listing active and canceled memberships.

  3. Find the membership you want to cancel.

  4. Select the red X (Cancel) button.

    The red X Cancel button next to a membership.

  5. In the pop-up window, select Confirm Cancellation.

    The pop-up window with the Confirm Cancellation button.

  6. Check the Memberships tab. The membership now shows a Canceled status.

    A membership with a Canceled status in the Memberships tab.

Benefits are removed based on the membership's policy.

What to Know

  • Refunds: Canceling does not issue a refund. You must process refunds separately.

  • Reactivating memberships: You cannot reactivate a canceled membership. The pet parent must buy a new membership.

  • Reporting: Canceled memberships show in the Membership Report and the Revenue by Date Report.

    The Membership Report showing canceled memberships.

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