This article explains how memberships renew automatically in Gingr, covering billing schedules, renewal cycles, payment processes, and customer notifications.

Renew Memberships

Memberships renew automatically based on the renewal cycle and billing schedule configured during setup. Businesses do not need to take any action to initiate renewals.

Weekly Memberships

• Renew on the same day each week (e.g., every Monday) or every 7 days from the date of sale.

Monthly Memberships

• Renew on the 1st or 15th of the month, or on the same date of sale each month.
• If a membership is purchased on the 31st of a month with fewer days, the renewal will occur on the previous available day (e.g., the 30th).

Annual Memberships

• Renew on January 1st, April 1st, July 1st, or October 1st, as configured.
• Alternatively, memberships renew on the same date of sale each year.
• For memberships purchased on February 29th, renewal defaults to February 28th in non-leap years.

Billing Schedule

Configuration Options

Businesses can configure billing schedules to match their needs:

1. Day of Week: For weekly renewals, choose a specific day (e.g., Monday).
2. Day of Month: For monthly renewals, choose either the 1st or 15th.
3. Day of Year: For annual renewals, select January 1st, April 1st, July 1st, or October 1st.
4. Date of Sale: Renewals occur on the same day as the original purchase for weekly, monthly, or annual cycles.

Pro-Rated First Payment

When a membership is purchased outside of the normal billing schedule:

• The first payment is pro-rated to align with the schedule.
• Subsequent renewals follow the standard cycle.

Payment Process

Successful Payments

• Payments are processed at 12am on the renewal date.
• A closed invoice is generated, and benefits are added to the owner’s account.
• A Membership Receipt Email is sent to the pet parent.

Failed Payments

• An open invoice is generated, and the system attempts to collect payment up to five times over 4 additional days.
• If payment is not collected:
  • Benefits are removed from the owner’s account.
  • The membership remains active, and the system retries on the next renewal date.
• The Membership Failed Payment Email notifies pet parents after each failed attempt.

Customer Communications

System Emails

• Membership Enrollment Email: Sent upon enrollment, includes a link to the Terms & Conditions.
• Membership Renewal Reminder Email: Sent 7 days before renewal for annual memberships (not available for weekly or monthly cycles).
• Membership Receipt Email: Sent after successful payment.
• Membership Failed Payment Email: Sent after each failed payment attempt.

Staff Notifications

• Failed Payment Notification: Alerts users in groups with this notification enabled.
• Final Failed Payment Notification: Alerts users in groups with this notification enabled, final attempt to collect payment.
• Tracking Tools: Use the Memberships tab in the owner profile or the Membership Report to track open invoices and payment statuses.

Related Resources

• Memberships Feature Overview
• Set Up New Memberships Process
• Membership Enrollment Topic Outline
• Convert a Recurring Package Subscription to a Membership How-To
• Set Up $0.00 Membership How-To
• Edit Existing Memberships How-To
• Delete or Disable a Membership Type How-To
• Memberships System-Wide Settings Reference
• Membership Billing & Payments Topic Outline
• Track Memberships Revenue Topic Outline
• Manage Memberships from Owner Profile Topic Outline
• Membership Renewal Reference
• Memberships Report Reference
• Membership FAQs