Automatic email communications are sent to pet parents based on specific membership renewal events, and internal notifications are triggered for staff members.

 Important: The system processes membership renewals once per day to prevent multiple messages from being sent.

Communication to Pet Parents

The following email templates are available in the Admin > System Email page:

• Membership Enrollment – Sent when a pet parent enrolls in a membership.
• Membership Receipt – Sent upon successful payment of a membership renewal.
• Membership Failed Payment – Sent when a payment attempt is declined.
• Membership Renewal Reminder – Sent only for annual memberships.

Membership Renewal Reminder Email

• When is it sent?: 7 days before the renewal date.
• Who receives it?: Only pet parents with annual memberships (this reminder is not sent for weekly or monthly memberships). To ensure payment processing compliance, this setting cannot be disabled. 

This automated reminder ensures pet parents are aware of upcoming charges, helping to reduce failed payments and unexpected renewals.

Related Resources

• Memberships Feature Overview
• Set Up New Memberships Process
• Membership Enrollment Topic Outline
• Convert a Recurring Package Subscription to a Membership How-To
• Set Up $0.00 Membership How-To
• Edit Existing Memberships How-To
• Delete or Disable a Membership Type How-To
• Memberships System-Wide Settings Reference
• Membership Billing & Payments Topic Outline
• Track Memberships Revenue Topic Outline
• Automatic Email and Notifications for Memberships Topic Outline
• Membership Renewal Reference
• Memberships Report Reference
• Membership FAQs