Summary

This article shows admins how to customize the system emails that pet parents get for membership events. These events include enrollment, payments, and renewal reminders.

Steps

1. Go to Admin » System Email. The list of system email templates opens.

2. Find the membership email template you want to change. These templates are available:

   • Membership Enrollment: Sent to pet parents when they enroll in a membership.
     
     
     
     

   • Membership Purchase Receipt: Sent when a membership payment goes through.
     
     
     
     

   • Membership Failed Payment: Sent when a membership payment attempt fails.
     
     
     
     

   • Membership Renewal Reminder: Sent only for annual renewals. This email cannot be turned off, to keep payment processing compliant.
     
     
     
     

3. Select the Edit button next to the template you want to change. The template editor opens.

   

4. Change the subject line and content as needed.

   

5. Add variables to insert details such as the pet parent's name or membership information. The fields fill in on their own. The variables for the selected template show at the top. Other variables do not work.

   

6. Review your changes. Make sure the email fits your business tone and has the information you want.

7. Select the blue Save button. Your custom email now sends for that membership event.

8. (Optional) Test your email. Complete a test membership enrollment, or simulate a failed payment event.

Related Articles

• Understanding Membership Emails and Notifications
• Memberships Feature Overview
• Membership Enrollment Topic Outline