Summary

This article explains how membership enrollment works in Gingr. When a customer enrolls, their credit card is charged on the billing schedule and the membership benefits apply to their account.

How Enrollment Works

Gingr lets businesses run recurring memberships for pet parents. Memberships can include benefits such as discounts, credits, and special pricing. Gingr charges the customer's credit card on the configured billing schedule and applies the benefits to their account.

Important: You need Gingr's integrated credit card processing through CardConnect or Gingr Payments to use this feature. For details, see Differences Between Gingr Payments and CardConnect.

Self-Enrollment for Pet Parents

Pet parents can also enroll themselves in memberships through the Customer Portal and the Gingr for Pet Parents mobile app, when enabled. Two settings must be on:

• The system-wide toggle in Admin > Portal Customization.

• Enabled on Pet Parent Portal for each membership, in the Membership setup module.

When both settings are on, pet parents see a Shop Memberships tile under the Shop tab of the Customer Portal. There they can view membership details, select a billing start date, and add or update payment methods. They can also review benefits and complete enrollment.

Things to Know

• Memberships are charged and renewed on the configured billing schedule (weekly, monthly, or annual).

• Check that the benefits and pricing rules for each membership are correct. This helps you avoid unexpected charges or discounts.

• Membership special pricing benefits apply automatically to online purchases of packages or retail. Staff apply credit benefits (such as daycare or service credits) only at reservation checkout.

• Updating a customer's card on file applies to all future renewal payments for active memberships.

• If a membership has a $0 rate, you can choose whether collecting an agreement signature is required or optional. This setting is in the Financial tab of the Membership setup module. It locks once a customer is enrolled.

• Refunding a membership payment does not cancel the enrollment. To cancel, see How to Cancel a Membership from the Owner Profile.

Related Articles

• Complete a Membership Purchase & Enrollment How-To
• How to Collect Signatures on Membership Agreements
• How to Enroll a Pet Parent in a Pro-Rated Membership