Summary

Reservations reports help you manage customer reservations and track data about them. This article lists the reports and what each one shows.

What This Does

Reporting and Location Access

Reports in Gingr use location-based reporting. Results are calculated for the locations you select, not for all locations by default. Each report shows the type of location it uses, which decides how results are calculated.

Common location types include:

• Booking Location: Where the reservation or appointment takes place.
• Invoice Location: Where revenue and financial activity are credited.
• Spend Location: Where the pet parent's purchases and charges happened.
• Package Purchase Location: Where a package or subscription was bought.
• Subscription Location: Where the subscription is enrolled.
• Transaction Location: Where the payment was processed.
• Pet Parent Home Location: The pet parent's assigned home location.

Your Allowed Locations decide which locations you can choose. You can view and report on only the locations you are allowed to access. If a location does not appear as an option, check your Allowed Locations before you run the report.

Topics

• Same Day Reservations Report: Shows reservations your business created on the same date they were scheduled to start. Use it to see daycare or boarding reservations made last minute or at check-in.
• Reservations by Day of the Week Report: Shows the total and average check-ins and check-outs by day of the week for a date range.
• Reservations by Date Report: Shows who is checking in and out in a date range you choose.
• Reservation by Date Range Report: Shows past, current, and future reservations in a date range. You can include daycare, boarding, canceled, and waitlisted reservations.
• Reservation Delta Report: Finds customers who did not have a reservation in one date range but did in another. It can also find customers who had reservations in two date ranges.
• Reservations by Owner Report: Counts reservations per owner and per animal in a date range.
• Reservations Per Animal Report: Counts reservations per animal in a date range. You can also find pets with fewer than a set number of reservations.
• Reservation Type Comparison Report: Compares reservation types per animal. It shows animals that completed one reservation type and did or did not complete another.
• Average Reservations Per Week Report: Lists animals and their average reservations per week for a time frame. You can view it by animal, owner, reservation, or averages.
• Booking Performance Report: Shows how often selected additional services are added to a reservation type, and how often a selected add-on is added to an additional service.
• Future Reservations List Report: Lists all upcoming booked reservations. It includes reservations made by your business and by customers in the Customer Portal.
• Late Check-Ins Report: Lists owners and reservations that were canceled after the scheduled start date and time.
• No Show Report: Lists reservations that were confirmed but not checked in.
• Missing Lodgings Report: Shows reservations that were missing an assigned lodging at any point.
• Rescheduled Appointments Report: Shows each appointment rescheduled in a time frame, with the past and new details and the user who rescheduled it.

Related Articles

• Reservations Topic Outline